FAQs

Can I track my order?

Yes. You’ll receive a tracking link as soon as your order is shipped.

Can I include a personal note?

Yes, simply leave your message at checkout, and we’ll include a handwritten note.

Do you offer gift wrapping?

Yes! You can request free gift wrapping at checkout. We use simple, elegant packaging inspired by traditional Asian design.

Can I return or exchange a product?

Yes. We accept returns or exchanges of unused items within 14 days of delivery.
Please contact us before returning a product to receive instructions.

Please note:

l Products damaged, stained, or altered due to personal use or mishandling are not eligible for return or exchange.

l The return shipping cost for exchanges requested due to personal preference must be covered by the customer.

l The brand reserves the right to final interpretation of the return policy.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and Apple Pay. All payments are secured with SSL encryption.

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days within Europe.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track your orders and save your preferences.

How can I access my order history?

You can log in to your account at any time to view past orders and their status.